[kwlug-disc] Cable internet price increase

[Bob Jonkman]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On Jan 23, 2016, at 11:38 AM, Khalid Baheyeldin <kb at 2bits.com> wrote:
>> From what I remember, the installation fee was waived or reduced 
>> because I was on Rogers, and it is just an administrative switch 
>> (no technician visit or anything physical to do).

On Sat, Jan 23, 2016 at 11:42 AM, Andrew Kohlsmith wrote:
>> A friend just went through this; Teksavvy said that they had to 
>> disconnect the cable internet before they could “take over”

I recently helped someone move from Bell phone to VoIP.ms, and as a
result Teksavvy's DSL needed to be switched to a dry loop. I thought
this would have been done as an administrative switch too, since the
incoming wires weren't changing, but Teksavvy insisted on sending a
technician.

Turns out they actually provided dry loop on a different pair than the
Bell phone, so a tech had to switch the wires at the central office
location. When he came in to ensure that the new pair was properly
connected he discovered that the almost-60-year-old wire from the
demarcation box to the disconnect inside the house was bad (all of 5
feet of wire), and replaced that. Together we discovered that the
internal house wiring was awful (bare wire splices, some original
60-year-old three-conductor wire, unterminated wires going nowhere).

Internal wiring isn't covered by the tech's visit, but he "forgot" a
few metres of three-pair cable, and I ended up bypassing most of the
internal wiring by connecting the DSL modem directly to the disconnect
inside the house.  As a result, the modem we thought was flakey has
been working flawlessly ever since, and download speeds have improved
remarkably.

Moral of the story: Never refuse a technician's visit, especially if
there's no charge as part of some other service.

- --Bob.


-----BEGIN PGP SIGNATURE-----
Version: GnuPG v2.0.20 (GNU/Linux)
Comment: Ensure confidentiality, authenticity, non-repudiability

iEYEARECAAYFAlaj1wgACgkQuRKJsNLM5epkyACfVHFvs+AEqjgD6+W+RjdqQSkD
ZF4AoLAEvVcc0Z7wknjyOpZ9nmIk917u
=AceW
-----END PGP SIGNATURE-----