[kwlug-disc] Redmine Plugins.

[Chris Irwin]

On Tue, Jun 3, 2014 at 9:38 AM, Joe Wennechuk <youcanreachmehere at hotmail.com
> wrote:
> Hello all.
>   We are using redmine for ticketing here at work; completely stock. I
have been investigating various plugins. Does anyone else out there use
redmine, if so which plugins have you found useful? I would like better
email integration, and maybe some canned responses. I am sure there are
many things I've never even thought of.

We use redmine with email quite a bit. We created an email account, and
configured fetchmail to grab it every minute (fetchmail is run via cron).
The fetchmailrc snippit is at the end of this message. We send an email to
our redmine email address, and it creates an issue in our "incoming"
project. We then sort, redirect, and update in the web UI.

Updates to issues can be done by appending the ticket number in the subject
with the following format: [#1234]. You will want to carefully trim your
replies, else your tickets get hard to read.

Regarding plugins, we currently use Redmine Tags (though not effectively
enough yet), and Sidebar Hide. The latter is basically required as our
issue views have a bunch of extra columns (customer, project, etc) that
require the extra horizontal space.

    - https://github.com/ixti/redmine_tags/

    - https://github.com/bdemirkir/sidebar_hide

I'm open to plugins that help with searching, though. The redmine search
results interface is horrible.


== Start fetchmailrc snippet ==

poll mail.example.com with
   proto imap
   service 143
   timeout 10
   user <username>
   password <password>
   # Pipe to redmine directly
   mda "/usr/local/bin/ruby
/var/www/redmine/extra/mail_handler/rdm-mailhandler.rb --url
http://localhost --key API_KEY_FROM_REDMINE -p incoming -s new
--unknown-user=accept --no-permission-check"

== End fetchmailrc snippet ==
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