[kwlug-disc] OT: Eyesurf and VoIP

Raul Suarez rarsa at yahoo.com
Sun May 5 23:30:59 EDT 2013

I used to have that problem, voip.ms support advised me switching to use the IP instead of the DNS of the servers I was connecting to.

Of course I had to change the IP when the DNS for Toronto changed IPs, but I haven't seen the issue since.

Raul Suarez

Technology consultant
Software, Hardware and Practices
Twitter: rarsamx
An eclectic collection of random thoughts

 From: Paul Nijjar <paul_nijjar at yahoo.ca>
To: kwlug-disc at kwlug.org 
Sent: Wednesday, May 1, 2013 11:20:46 AM
Subject: [kwlug-disc] OT: Eyesurf and VoIP

I have posted about this before, I think, but I am hoping that now
that Eyesurf is well-established in the area there might be additional
experience out there. 

We have one site that gets VoIP via voip.ms . Every so often it loses
its registration, and it is hard to get the registration back up. Here
is our setup: 

- Eyesurf is our ISP, with an ADSL modem in bridge mode
- The modem goes into a pfSense box
- The pfSense box goes into an ATA (Linksys SPA8000)
- The SPA8000 goes into a Norstar KSU

Once the account has lost registration, the only way I know how to fix
the problem is: 
- Log into the ATA 
- Make a nontrivial change (I change the proxy server for voip.ms) 
- Reboot 

Simply rebooting does not fix the problem. 

I do not think that the ATA hardware is defective, because I have
swapped out the ATA for a different one. I have not ruled out that
there is something about the SPA8000 itself that is problematic, but I
do not think this should be the case: the SPA8000 is composed of a
bunch of Linksys 2102 boxes hooked together, and I am using SPA8000s
in several other places successfully. 

My next step was going to be porting the DID to Unlimitel, which has
been working reliably for us. But now I think that is stupid: I do not
have any other setups like this one: no other setups go through
pfSense, and no other setups use Eyesurf as the ISP. 

So, my question: Has anybody else gotten VoIP.ms working reliably with
Eyesurf? If your setup uses an ATA that is a bonus for me, but even
direct VoIP connections with Asterisk or whatever would be helpful to
know. If you have gotten VoIP working reliably on Eyesurf with some
other provider then I would be interested in knowing that as well.

I have heard of one other person who has run into problems with this
interaction, but I do not know whether he is too shy to speak up on
this list with details. I have a feeling that hiccup did not involve a
pfSense box. 

Clearly I have more troubleshooting to do on my end. I had not
realized that my setup at this location was so different than others.
But if you have anecdotes (positive or negative) about using Eyesurf
with VoIP providers would be helpful. 

- Paul


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