[kwlug-disc] [OT] Diagnosing voip and Tomato

[Insurance Squared Inc.]

Sorry for the mildly off topic but there's so many voip experts here.

I'm trying to increase my call quality.  Whenever I'm on a business call 
and it gets choppy, my current solution is to holler 'GET OFF YOUTUBE' 
to the kids.  It's a cheap and reliable solution but I'm looking for a 
less intrusive alternative.  I've just changed voip server hardware, but 
that's not resolved it, still gets choppy if downloading something.

What's the next step?  I've got a QOS router but the internet says it 
only fixes upstream traffic, not downstream.  Seems odd to me, but 
sure.  If I went with the old standby linksys and installed tomato on 
it, would that likely be the reasonable next step in fixing the choppy voip?

The only other thing I've got in the mix is a dell switch that connects 
all my various ethernet ports, but it's all 10/100 and commercial 
quality, so I can't see how that would be the problem.