[kwlug-disc] OT - degauss/wipe a dead hard drive/LTO tapes

Oksana Goertzen ogoertzen at gmail.com
Mon May 3 17:06:08 EDT 2010


1.  They want to see what is wrong with your drive, so it must arrive
intact.

2.  What happens to your data when they receive your drive:
http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_sid=BplRkZ-j&p_faqid=997&p_created=1053637589

Not sure if they refurbish your drive.. (probably not, if it's an
EIDE drive)... however that's just my speculation.

Interestingly they have a customer loyalty program (which might
turn out to be easier in the end):
http://websupport.wdc.com/store/upgrade/products.asp

I did send them an email as well, just out of curiosity.  I have a
friend who used to have an electric magnetic device (one you plug-in)
and I wondered if I did try to degauss it, would they accept it as
undamaged/original.

:)  Oksana



On Mon, May 3, 2010 at 4:57 PM, Chris Frey <cdfrey at foursquare.net> wrote:

> On Mon, May 03, 2010 at 12:08:13PM -0400, Brian Nickle wrote:
> > 1. Find out if they really need the entire drive or just some portion of
> it
> > such as the top plate with the serial number. THen you can mangle the
> drive
> > however you like.
> >
> > 2. Ask then what their policies are for this.  Do they destroy the drive?
> >  If they refurbish it do they use a DoD wipe or similar.
>
> Two great ideas.  I'd love to know the answers if anyone bothers asking.
> :-)
>
> #1 trusts yourself.  #2 trusts Western Digital.
>
> - Chris
>
>
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