[kwlug-disc] OT: Roger's phone services

Michael Savage msavageca at yahoo.ca
Fri Jul 16 07:22:42 EDT 2010

Thank you for your prompt response. I will definitely talk with the Roger's 
sales people, however, I was looking for an unbiased review from some possible 
users at present. I really don't feel comfortable going with a solution that on 
the surface appears to be the same, but cheaper. I've always found cheaper does 
not mean better. So that is why I put the question to the group.


From: Johnny Ferguson <hyperflexed at gmail.com>
To: kwlug-disc at kwlug.org
Sent: Thu, July 15, 2010 7:31:33 PM
Subject: Re: [kwlug-disc] OT: Roger's phone services

I think most of those questions would be better off addressed to Rogers. I can't 
imagine 911 access being a problem. IANAL, but I'm sure there must be some laws 
on 911 access. Most phones are powered through the phone lines themselves (hence 
you don't have to plug them in to mains power).

As far as Rogers being trustworthy, I pretty much think they're satan. If you're 
under any contract with them, read it VERY carefully. I'm not sure how they are 
with home phones, but their mobile service is cutthroat, and their cable 
internet only marginally better (they claim to let you see your bandwidth usage 
at any time, then the site that lets you do so goes down for days).

but as for your concerns on VOIP and 911 service, I'd ask them, and if you don't 
get a satisfactory answer, ask to speak to someone on the technical side of 
things. Sales Staff are like drones, and they'll just tell you whatever you want 
to hear.


On 07/15/2010 03:13 PM, Michael Savage wrote:
> I am a member of the Board of Directors of Supportive Housing of
> Waterloo. Presently all of services are with Bell Canada. Roger's have
> also quoted on phone service for us. Our property manager is
> investigating other options.
> My questions about Roger's phone service for this outfit are:
> 1. Reliability. Is the system VOIP? Is it reliable enough to replace the
> traditional land line from Bell? I have mucho problems with cable in my
> house, some channels don't come in clear etc.
> 2. 911 Calls. Any issues to be aware of again? As we are a supportive
> housing project, the phone could be our lifeline.
> 3. Will it work without power. My home phone on the land line still
> works if we have a power failure. Again, I'm thinking reliability etc.
> 4. We are also trying to get Rogers to drop in cable access to the
> apartments at a reduced rate. Will this affect the phone system if we
> are successful? (Concern about traffic if it is VOIP?)
> 5. Once you sign up for contract, at the end of term, does the price
> suddenly jump? ie, the offer is for 2 years. In two years I'm hoping not
> to get a rude surprise.
> I'm basically trying to understand if it is a good idea to switch. The
> savings being offered are significant. To me, however the key would be
> reliability and assurance of 911 service.
> TIA,
> Mike
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