[kwlug-disc] OT: Roger's phone services

John Van Ostrand john at netdirect.ca
Fri Jul 16 12:54:49 EDT 2010

911 service has changed to e911 because of all the mobile phones out there. 
I'm not sure if e911 only applies to mobiles. The same issue is with VoIP. 
The only time its an issue is if you can't relay your location to the 

Whe I moved to voip 911 was an issue and I justified my lack of concern by 
recalling that I've never needed to dial 911. Not everyone has the same 
attitude as I. Still a provider like Rogers will offer 911 service.

I've heard providers will shape voip bandwidth. With rogers they are pseudo 
voip. The voip phones uses a seperate channel than your internet. They 
probably trunk it differently at their head end.

I used Unlimitel voip over rogers years ago and found that after school the 
audio quality would noticably drop. I don't think this applies to rogers 

You may want to consider putting a ups on you modem and phonw if needed. 
That said I bet there are many who use powered phones at home exclusively 
and don't consider this an issue.


From: kwlug-disc-bounces at kwlug.org
To: KWLUG discussion
Sent: Fri Jul 16 07:22:42 2010
Subject: Re: [kwlug-disc] OT: Roger's phone services

Thank you for your prompt response. I will definitely talk with the Roger's 
sales people, however, I was looking for an unbiased review from some 
possible users at present. I really don't feel comfortable going with a 
solution that on the surface appears to be the same, but cheaper. I've 
always found cheaper does not mean better. So that is why I put the question 
to the group.



From: Johnny Ferguson <hyperflexed at gmail.com>
To: kwlug-disc at kwlug.org
Sent: Thu, July 15, 2010 7:31:33 PM
Subject: Re: [kwlug-disc] OT: Roger's phone services

I think most of those questions would be better off addressed to Rogers. I 
can't imagine 911 access being a problem. IANAL, but I'm sure there must be 
some laws on 911 access. Most phones are powered through the phone lines 
themselves (hence you don't have to plug them in to mains power).

As far as Rogers being trustworthy, I pretty much think they're satan. If 
you're under any contract with them, read it VERY carefully. I'm not sure 
how they are with home phones, but their mobile service is cutthroat, and 
their cable internet only marginally better (they claim to let you see your 
bandwidth usage at any time, then the site that lets you do so goes down for 

but as for your concerns on VOIP and 911 service, I'd ask them, and if you 
don't get a satisfactory answer, ask to speak to someone on the technical 
side of things. Sales Staff are like drones, and they'll just tell you 
whatever you want to hear.


On 07/15/2010 03:13 PM, Michael Savage wrote:
> I am a member of the Board of Directors of Supportive Housing of
> Waterloo. Presently all of services are with Bell Canada. Roger's have
> also quoted on phone service for us. Our property manager is
> investigating other options.
> My questions about Roger's phone service for this outfit are:
> 1. Reliability. Is the system VOIP? Is it reliable enough to replace the
> traditional land line from Bell? I have mucho problems with cable in my
> house, some channels don't come in clear etc.
> 2. 911 Calls. Any issues to be aware of again? As we are a supportive
> housing project, the phone could be our lifeline.
> 3. Will it work without power. My home phone on the land line still
> works if we have a power failure. Again, I'm thinking reliability etc.
> 4. We are also trying to get Rogers to drop in cable access to the
> apartments at a reduced rate. Will this affect the phone system if we
> are successful? (Concern about traffic if it is VOIP?)
> 5. Once you sign up for contract, at the end of term, does the price
> suddenly jump? ie, the offer is for 2 years. In two years I'm hoping not
> to get a rude surprise.
> I'm basically trying to understand if it is a good idea to switch. The
> savings being offered are significant. To me, however the key would be
> reliability and assurance of 911 service.
> TIA,
> Mike
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