[kwlug-disc] OT: Roger's phone services

Johnny Ferguson hyperflexed at gmail.com
Thu Jul 15 19:31:33 EDT 2010

I think most of those questions would be better off addressed to Rogers. 
I can't imagine 911 access being a problem. IANAL, but I'm sure there 
must be some laws on 911 access. Most phones are powered through the 
phone lines themselves (hence you don't have to plug them in to mains 

As far as Rogers being trustworthy, I pretty much think they're satan. 
If you're under any contract with them, read it VERY carefully. I'm not 
sure how they are with home phones, but their mobile service is 
cutthroat, and their cable internet only marginally better (they claim 
to let you see your bandwidth usage at any time, then the site that lets 
you do so goes down for days).

but as for your concerns on VOIP and 911 service, I'd ask them, and if 
you don't get a satisfactory answer, ask to speak to someone on the 
technical side of things. Sales Staff are like drones, and they'll just 
tell you whatever you want to hear.


On 07/15/2010 03:13 PM, Michael Savage wrote:
> I am a member of the Board of Directors of Supportive Housing of
> Waterloo. Presently all of services are with Bell Canada. Roger's have
> also quoted on phone service for us. Our property manager is
> investigating other options.
> My questions about Roger's phone service for this outfit are:
> 1. Reliability. Is the system VOIP? Is it reliable enough to replace the
> traditional land line from Bell? I have mucho problems with cable in my
> house, some channels don't come in clear etc.
> 2. 911 Calls. Any issues to be aware of again? As we are a supportive
> housing project, the phone could be our lifeline.
> 3. Will it work without power. My home phone on the land line still
> works if we have a power failure. Again, I'm thinking reliability etc.
> 4. We are also trying to get Rogers to drop in cable access to the
> apartments at a reduced rate. Will this affect the phone system if we
> are successful? (Concern about traffic if it is VOIP?)
> 5. Once you sign up for contract, at the end of term, does the price
> suddenly jump? ie, the offer is for 2 years. In two years I'm hoping not
> to get a rude surprise.
> I'm basically trying to understand if it is a good idea to switch. The
> savings being offered are significant. To me, however the key would be
> reliability and assurance of 911 service.
> TIA,
> Mike
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