[kwlug-disc] General Thunderbird development ?

unsolicited unsolicited at swiz.ca
Fri Dec 19 11:36:50 EST 2008


Can you flesh out some details?

Thunderbird, being a mail reader, is presumably being used to view 
stuff. Externally?

Also, presumably, the CRM includes its own mail server / processor - 
so storage is local, and the CRM includes local magic that processes 
'stuff.'

Internally, would you not use the CRM web interface to do things, or 
are you looking to view via Thunderbird and build some automation 
widgets into Thunderbird?

However data is being fed in and processed, there are only internal 
readers? No external clients?

Insurance Squared Inc. wrote, On 12/19/2008 10:54 AM:
> It seems I need to develop a CRM type database for my niche as 
> everything I'm finding just doesn't work well enough.  The CRM is 
> basically a client administration database, server hosted and accessed 
> through a browser.  Our leads are inserted into the system then it 
> manages them through to sales and afterwards.  It'll be developed in 
> php/mysql.
> 
> It's all standard database stuff, with one exception.  I'd like to 
> integrate thunderbird into the system.  But I'm not sure if that can 
> easily be done, and if so, what functionality is possible.  Part of the 
> confusion is that thunderbird is local, and the CRM is hosted on an 
> inhouse server.
> 
> But ideally, I'd like to be able to somehow use thunderbird for emails, 
> while still tagging emails to the client records of the CRM.  For 
> example if I pull up client A, it'd be nice to view all the emails that 
> went back and forth with that client, even if I'm not at the machine 
> that sent and received the emails. 
> 
> Does anyone have any thoughts on such an integration?  I know it's a bit 
> of a vague problem, but I'm not 100% certain exactly how much 
> integration is actually feasible.



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