[kwlug-disc] It pays to check your plan

[Andrew Kohlsmith (mailing lists account)]

> On Oct 3, 2017, at 6:22 PM, Khalid Baheyeldin <kb at 2bits.com> wrote:
> Thank you for your email. The price was released as a part of
> promotion for new customers, so it wasn't changed automatically.
> The new price of $48.95 will be applied to your account since
> Nov 1st.

I absolutely love how everyone trips over themselves to get a new customer, but is ambivalent at best about retaining an existing one. They should have adjusted your price retroactive to the time they offered the promotion as a sign of gratitude for your past and continued business.

-A.