[kwlug-disc] Rogers Hybrid Fibre plans

Tue Apr 29 17:33:51 EDT 2014

We're still on Rogers for TV despite the fact I managed to get Colombian TV via XBMC, it's the last Rogers service we have though. We should have completely cancelled six years ago when Rogers gave us a BS line about never having made an appointment to transfer our line when we moved (there were two of us on the line for the transfer order for that very reason - the lesson was get the person's name and Rogers I'd number). Because we had the full phone+TV+Internet we didn't have a phone for, get this, 3 weeks! 

I was totally infuriated, but my significant other wanted to keep them - so we did for a time....

Then they dropped the GB cap on the plan from 60 to 20 and sent us a rather large bill. They prewarned they were doing it, but not until a month after the bill. We paid the bill and dropped both the Internet and phone (and saved roughly $70/month). I still remember when we called in to cancel, they weren't apologetic and in fact said "this only affects 2 percent of our customer base). So I told lots of people and I'm sure the other 2 percent told lots of people.

Now I see they have people scouring blogs trying to do damage control.

I remember when Rogers first moved into Barrie, On and took over Shaw Cable. Shaw worked amaing for us, when Rogers took over the Internet service was extremely, and I mean extremely slow.

The sad part is that cable is easier to set up for most new computer users, so we sometimes end up recommending them for that single reason.

Blog: http://www.charlesmccolm.com/
Sent from my cell phone.

-----Original Message-----
From: Ralph Janke <txwikinger at ubuntu.com>
Sender: "kwlug-disc" <kwlug-disc-bounces at kwlug.org>
Date: Tue, 29 Apr 2014 16:53:48 
To: KWLUG discussion<kwlug-disc at kwlug.org>
Reply-To: KWLUG discussion <kwlug-disc at kwlug.org>
Subject: Re: [kwlug-disc] Rogers Hybrid Fibre plans

And often the promos require to enter into binding contract with
up to 36 month of lock in. 

I had the same thing. I called them several times to say that they were
to expensive, and they never wanted to do anything, or it was based on
being bound for 3 years. When I cancelled they really put things on the
table. Too bad for them, that was the point of no return for me. Even
if I would have saved a couple of dollars for a short time, I do not like
this kind of doing business and that was for me the last straw (and I told
them so).

Only if enough customers stand up to them, there would be a chance that they
may change their ways. Fortunately, I am long out of the 6 month window, 
so there are no allowed to call me anymore. Finally peace!

On Tue, Apr 29, 2014 at 01:48:31PM -0400, Khalid Baheyeldin wrote:
> Not only is "call and haggle" the thing we all hate about Rogers.
> 
> But also, when they give you a lower price or something, it is always a
> "promo" or "special" for customer retention.
> 
> And once it is over, they go back to their old ways and try to squeeze you
> for more money ...
> 
> Robber Barons all over again ...
> 
> 
> On Tue, Apr 29, 2014 at 1:04 PM, Khalid Baheyeldin <kb at 2bits.com> wrote:
> 
> > Absolutely hate that too.
> >
> > But if you have options elsewhere, and you are serious in cancelling, then
> > I don't mind listening to options and if I save money, then so be it.
> >
> >
> > On Tue, Apr 29, 2014 at 1:00 PM, Darcy Casselman <dscassel at gmail.com>wrote:
> >
> >> One of the things I kinda hate about Rogers is you need to haggle and
> >> harass them over the phone in order to get any sort of reasonable pricing
> >> out of them.
> >>
> >>
> >>  On Tue, Apr 29, 2014 at 12:52 PM, unsolicited <unsolicited at swiz.ca>wrote:
> >>
> >>> Interesting.
> >>>
> >>> 'Basic cable free'? Where on their web site did you see that?
> >>>
> >>> I see your latency went up, during the day. It will be interesting to
> >>> know if you notice any difference in your VoIP call quality.
> >>>
> >>> What modem did you end up getting? When I got them to up my monthly
> >>> limit, inadvertently getting the higher speed, I was forced into a new
> >>> modem (and an increase in the monthly rental rate!),
> >>> http://www.hitron-americas.com/products/cgn-2/. Is yours now yet
> >>> another new modem?
> >>>
> >>>
> >>>
> >>> On 14-04-29 12:08 PM, Khalid Baheyeldin wrote:
> >>>
> >>>> So, I called Rogers to cancel cable TV and internet.
> >>>>
> >>>> After a long conversation, it turned out that the cancellation fee is
> >>>> $20
> >>>> per month per service, and we still have 3 months before the contract
> >>>> is up.
> >>>>
> >>>> So, instead of the 35 mbps down, 3 mbps up unlimited plan that I have
> >>>> now,
> >>>> they put me on the new Hybrid Fibre 60 mbps down, 10 mbps up, with 320
> >>>> GB
> >>>> limit (which is almost double what I use).
> >>>>
> >>>> The total cost is ~$81 including tax for internet and basic digital
> >>>> cable.
> >>>> This is cheaper than the ~$113 that we were paying before. That is less
> >>>> than their advertised price for the internet alone on their site with
> >>>> basic
> >>>> cable free.
> >>>>
> >>>> http://www.rogers.com/web/link/hispeedBrowseFlowDefaultPlans
> >>>>
> >>>> This is valid until the contract is up, and then they said they should
> >>>> see
> >>>> what promos are available (but probably I will cancel)
> >>>>
> >>>> Here are speedtest.net results before and after. Some variability
> >>>> specially
> >>>> the evening, but I had the service for less than a day. It required a
> >>>> new
> >>>> modem too.
> >>>>
> >>>> Before, on 35/3 unlimited plan
> >>>>   11:16 PM EST  26.39 Mb/s  3.30 Mb/s  17 ms  Toronto, ON  ~ 100 km
> >>>>    8:42 PM EST  50.08 Mb/s  3.31 Mb/s  18 ms  Toronto, ON  ~ 100 km
> >>>>
> >>>> After, on 60/10 Hybrid Fibre 320 GB plan
> >>>>   11:56 AM EDT  48.96 Mb/s  10.10 Mb/s  30 ms  Toronto, ON  ~ 100 km
> >>>>   10:32 PM EDT  14.56 Mb/s  10.99 Mb/s  18 ms  Toronto, ON  ~ 100 km
> >>>>
> >>>
> >>>
> >>> _______________________________________________
> >>> kwlug-disc mailing list
> >>> kwlug-disc at kwlug.org
> >>> http://kwlug.org/mailman/listinfo/kwlug-disc_kwlug.org
> >>>
> >>
> >>
> >> _______________________________________________
> >> kwlug-disc mailing list
> >> kwlug-disc at kwlug.org
> >> http://kwlug.org/mailman/listinfo/kwlug-disc_kwlug.org
> >>
> >>
> >
> >
> > --
> > Khalid M. Baheyeldin
> > 2bits.com, Inc.
> > Fast Reliable Drupal
> > Drupal optimization, development, customization and consulting.
> > Simplicity is prerequisite for reliability. --  Edsger W.Dijkstra
> > Simplicity is the ultimate sophistication. --   Leonardo da Vinci
> > For every complex problem, there is an answer that is clear, simple, and
> > wrong." -- H.L. Mencken
> >
> 
> 
> 
> -- 
> Khalid M. Baheyeldin
> 2bits.com, Inc.
> Fast Reliable Drupal
> Drupal optimization, development, customization and consulting.
> Simplicity is prerequisite for reliability. --  Edsger W.Dijkstra
> Simplicity is the ultimate sophistication. --   Leonardo da Vinci
> For every complex problem, there is an answer that is clear, simple, and
> wrong." -- H.L. Mencken

> _______________________________________________
> kwlug-disc mailing list
> kwlug-disc at kwlug.org
> http://kwlug.org/mailman/listinfo/kwlug-disc_kwlug.org

_______________________________________________
kwlug-disc mailing list
kwlug-disc at kwlug.org
http://kwlug.org/mailman/listinfo/kwlug-disc_kwlug.org