[kwlug-disc] Rogers Hybrid Fibre plans

Tue Apr 29 16:53:48 EDT 2014

And often the promos require to enter into binding contract with
up to 36 month of lock in. 

I had the same thing. I called them several times to say that they were
to expensive, and they never wanted to do anything, or it was based on
being bound for 3 years. When I cancelled they really put things on the
table. Too bad for them, that was the point of no return for me. Even
if I would have saved a couple of dollars for a short time, I do not like
this kind of doing business and that was for me the last straw (and I told
them so).

Only if enough customers stand up to them, there would be a chance that they
may change their ways. Fortunately, I am long out of the 6 month window, 
so there are no allowed to call me anymore. Finally peace!

On Tue, Apr 29, 2014 at 01:48:31PM -0400, Khalid Baheyeldin wrote:
> Not only is "call and haggle" the thing we all hate about Rogers.
> 
> But also, when they give you a lower price or something, it is always a
> "promo" or "special" for customer retention.
> 
> And once it is over, they go back to their old ways and try to squeeze you
> for more money ...
> 
> Robber Barons all over again ...
> 
> 
> On Tue, Apr 29, 2014 at 1:04 PM, Khalid Baheyeldin <kb at 2bits.com> wrote:
> 
> > Absolutely hate that too.
> >
> > But if you have options elsewhere, and you are serious in cancelling, then
> > I don't mind listening to options and if I save money, then so be it.
> >
> >
> > On Tue, Apr 29, 2014 at 1:00 PM, Darcy Casselman <dscassel at gmail.com>wrote:
> >
> >> One of the things I kinda hate about Rogers is you need to haggle and
> >> harass them over the phone in order to get any sort of reasonable pricing
> >> out of them.
> >>
> >>
> >>  On Tue, Apr 29, 2014 at 12:52 PM, unsolicited <unsolicited at swiz.ca>wrote:
> >>
> >>> Interesting.
> >>>
> >>> 'Basic cable free'? Where on their web site did you see that?
> >>>
> >>> I see your latency went up, during the day. It will be interesting to
> >>> know if you notice any difference in your VoIP call quality.
> >>>
> >>> What modem did you end up getting? When I got them to up my monthly
> >>> limit, inadvertently getting the higher speed, I was forced into a new
> >>> modem (and an increase in the monthly rental rate!),
> >>> http://www.hitron-americas.com/products/cgn-2/. Is yours now yet
> >>> another new modem?
> >>>
> >>>
> >>>
> >>> On 14-04-29 12:08 PM, Khalid Baheyeldin wrote:
> >>>
> >>>> So, I called Rogers to cancel cable TV and internet.
> >>>>
> >>>> After a long conversation, it turned out that the cancellation fee is
> >>>> $20
> >>>> per month per service, and we still have 3 months before the contract
> >>>> is up.
> >>>>
> >>>> So, instead of the 35 mbps down, 3 mbps up unlimited plan that I have
> >>>> now,
> >>>> they put me on the new Hybrid Fibre 60 mbps down, 10 mbps up, with 320
> >>>> GB
> >>>> limit (which is almost double what I use).
> >>>>
> >>>> The total cost is ~$81 including tax for internet and basic digital
> >>>> cable.
> >>>> This is cheaper than the ~$113 that we were paying before. That is less
> >>>> than their advertised price for the internet alone on their site with
> >>>> basic
> >>>> cable free.
> >>>>
> >>>> http://www.rogers.com/web/link/hispeedBrowseFlowDefaultPlans
> >>>>
> >>>> This is valid until the contract is up, and then they said they should
> >>>> see
> >>>> what promos are available (but probably I will cancel)
> >>>>
> >>>> Here are speedtest.net results before and after. Some variability
> >>>> specially
> >>>> the evening, but I had the service for less than a day. It required a
> >>>> new
> >>>> modem too.
> >>>>
> >>>> Before, on 35/3 unlimited plan
> >>>>   11:16 PM EST  26.39 Mb/s  3.30 Mb/s  17 ms  Toronto, ON  ~ 100 km
> >>>>    8:42 PM EST  50.08 Mb/s  3.31 Mb/s  18 ms  Toronto, ON  ~ 100 km
> >>>>
> >>>> After, on 60/10 Hybrid Fibre 320 GB plan
> >>>>   11:56 AM EDT  48.96 Mb/s  10.10 Mb/s  30 ms  Toronto, ON  ~ 100 km
> >>>>   10:32 PM EDT  14.56 Mb/s  10.99 Mb/s  18 ms  Toronto, ON  ~ 100 km
> >>>>
> >>>
> >>>
> >>> _______________________________________________
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> >>> kwlug-disc at kwlug.org
> >>> http://kwlug.org/mailman/listinfo/kwlug-disc_kwlug.org
> >>>
> >>
> >>
> >> _______________________________________________
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> >>
> >>
> >
> >
> > --
> > Khalid M. Baheyeldin
> > 2bits.com, Inc.
> > Fast Reliable Drupal
> > Drupal optimization, development, customization and consulting.
> > Simplicity is prerequisite for reliability. --  Edsger W.Dijkstra
> > Simplicity is the ultimate sophistication. --   Leonardo da Vinci
> > For every complex problem, there is an answer that is clear, simple, and
> > wrong." -- H.L. Mencken
> >
> 
> 
> 
> -- 
> Khalid M. Baheyeldin
> 2bits.com, Inc.
> Fast Reliable Drupal
> Drupal optimization, development, customization and consulting.
> Simplicity is prerequisite for reliability. --  Edsger W.Dijkstra
> Simplicity is the ultimate sophistication. --   Leonardo da Vinci
> For every complex problem, there is an answer that is clear, simple, and
> wrong." -- H.L. Mencken

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