[kwlug-disc] ITIL Certified? [Was: Re: CMDB practical experience?]

Bob Jonkman bjonkman at sobac.com
Sun Feb 20 21:03:59 EST 2011

I took a couple of ITIL courses, and the thing that dismayed me most of 
all is that ITIL methodology, procedures, practices and possibly even 
the vocabulary is proprietary. I would be surprised if applications 
could be "certified" for ITIL without paying large amounts of 
kickb^H^H^H^H^H license fees to the ITIL trademark owners, unlikely to 
happen in FLOSS.  And since the ITIL materials are proprietarily 
licenced, ITIL would be incompatible with Free Software licences, which 
encourage sharing, modification and redistribution.

But I would be pleased to learn otherwise.


On 11-02-20 06:45 PM, unsolicited wrote:
> Raul Suarez wrote, On 02/20/2011 7:29 AM:
>> I've only used and managed the Mercury suite (now owned by HP).
>> When I got ITIL certified, the instructor pointed us to a site with a 
>> list of "certified" tools. I'll look at my notes on Tuesday and see 
>> if I can find that reference.
> Hey Raul, how / what was the process of your ITIL certification?
> I've heard of ITIL, and briefly glanced at the website, but I didn't 
> know there was certification out there.
> Mind you, it's not exactly intuitive that a 'library' is more than a 
> set of generic principles - the application of which seems to be left 
> as an exercise for the student.
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