[kwlug-disc] Recommendations for Help Desk/Knowledgebase software

Oksana Goertzen ogoertzen at gmail.com
Thu May 13 12:00:18 EDT 2010


Hello All,

We are entertaining some ideas around getting rid of our existing Help Desk
system
and replacing it, hopefully with something open source.  We also have a
Knowlegebase
system we use in Lotus Notes.  We'd like to consolidate those two things.
Does anyone
have any recommendations?  We use ZENworks (ZCM) for desktop management,
patching and inventory, etc.

Thanks!  Oksana
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