[kwlug-disc] Google dumps Windows OS
cdfrey at foursquare.net
Tue Jun 1 18:15:31 EDT 2010
On Tue, Jun 01, 2010 at 05:40:38PM -0400, unsolicited wrote:
> Good luck with that.
> "Mr. Retailer - I hear that Linux is better than Windows, I'd like to
> buy one. What will it cost me?"
> Either, the jaw will drop and the salesbeast will walk away, or 2
> hours of conversation later the customer will walk away in disgust at
> the complexity and give up. "Why can't you just give me the Linux box
> I've asked to buy? Just forget it."
> It matters. At least to the point where walking in and saying "Give me
> one of those." is a palatable buying experience.
I disagree, but perhaps I'm too optimistic about consumer brain power.
To me, your example above, is like saying "I want to buy a car" and
then getting discouraged that there is choice.
Linux is not a brand name the same way as "iPod Touch" or "iPad" is.
And it's not supposed to be. It is fine to want to buy a "Toyota"
and then later realize that you have to choose between "Prius",
"Camry", "Lexus", "Tercel", etc.
It is unfair to expect simplicity in a new area while overlooking the
complexity you're already accustomed to.
And if a store only sells Ubuntu desktops, and the customer asks for Linux,
sell it to them! :-) It's a sales problem, not a Linux problem.
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