[kwlug-disc] Fw: Job Opportunity - Technical Support

Chris Bruner cbruner at quadro.net
Mon Nov 30 18:49:59 EST 2009


Quadro.net is also hiring
Experience in Linux/Unix/BSD including DHCP, PHP, IPTABLES, CARP, PF

http://www.quadro.net/quadro/career.htm


Lori Paniak wrote:
> Damn, another job opportunity lost to poor MS Office skills...
>
>
> On Mon, 2009-11-30 at 17:02 -0500, Paul Nijjar wrote:
>   
>> We got this via the web form. 
>>
>> In addition to this, Amanda posted a listing for an Installer/Support
>> position that seemed less relevant to Linux. I can forward that to
>> people if they want. 
>>
>> - Paul
>>
>>
>> ----- Forwarded message from "Amanda Little (Fibernetics)" <alittle at fibernetics.ca> -----
>>
>> From: "Amanda Little (Fibernetics)" <alittle at fibernetics.ca>
>> Date: Mon, 30 Nov 2009 15:15:27 -0500
>>
>> Fibernetics specializes in providing integrated communications enterprise
>> solutions that leverages internet connectivity at your business to deliver
>> free business phone lines and full PBX functionality. A onetime charge is
>> all that is required and your business can start realizing the cost benefits
>> and added features of this proven technology. Fibernetics is an operating
>> competitive local exchange carrier(CLEC) that has connectivity into the
>> heart of Bell Canada's fiber optic network with its own national
>> infrastructure. Fibernetics voice and data network coupled with our broad
>> range of PBX devices provides an all in one solution which is scalable,
>> dependable and delivers significant savings to your bottom line. Fibernetics
>> is regulated and approved by the Canadian Radio-television and
>> Telecommunications Commission (CRTC). 
>>
>>
>> We are now recruiting for the following:
>>
>> *Technical Support Representative*
>> The Technical Support Representative will be responsible for providing
>> technical support to customers on the IP PBX office solution.
>>
>> Responsibilities:
>> ..	Answer Technical Support and Sales calls related to products and
>> services
>> ..	Investigate, Troubleshoot, and Resolve customer issues related to
>> internet connections, networking, and IP PBX configurations
>> ..	Escalating unresolved issues
>> ..	Follow up with customers and clients to ensure product and service
>> satisfaction
>>
>> Essential Knowledge and Skills:
>> ..	Working knowledge of Linux and Asterisk
>> ..	In-Depth understanding of TCP/IP, DHCP, FTP, DNS, NTP, and IP Tables
>> ..	Outstanding comprehension and communication skills
>> ..	Excellent analytical skills and ability to take initiative and
>> prioritize
>> ..	Excellent MS Office skills
>> ..	Extremely professional with excellent interpersonal, relationship,
>> and communication skills
>> ..	Ability to overcome resistance, and solve problems
>> ..	Self-motivated and results oriented
>> ..	Able to work independently and as team player
>>
>> Qualifications:
>> ..	2+ years experience in similar role
>> ..	Previous employment with a telecommunications service provider
>> considered an asset
>> ..	Demonstrated troubleshooting and diagnostic skills
>> ..	College or University degree, preferably in Computer Science or
>> Engineering
>>
>> Interested Applicants please forward resume and cover letter in confidence
>> by eMail: careers at fibernetics.ca
>>
>>
>> ----- End forwarded message -----
>>
>>
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>
>   
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