[kwlug-disc] Fw: Job Opportunity - Technical Support

Lori Paniak ldpaniak at fourpisolutions.com
Mon Nov 30 17:55:45 EST 2009


Damn, another job opportunity lost to poor MS Office skills...


On Mon, 2009-11-30 at 17:02 -0500, Paul Nijjar wrote:
> We got this via the web form. 
> 
> In addition to this, Amanda posted a listing for an Installer/Support
> position that seemed less relevant to Linux. I can forward that to
> people if they want. 
> 
> - Paul
> 
> 
> ----- Forwarded message from "Amanda Little (Fibernetics)" <alittle at fibernetics.ca> -----
> 
> From: "Amanda Little (Fibernetics)" <alittle at fibernetics.ca>
> Date: Mon, 30 Nov 2009 15:15:27 -0500
> 
> Fibernetics specializes in providing integrated communications enterprise
> solutions that leverages internet connectivity at your business to deliver
> free business phone lines and full PBX functionality. A onetime charge is
> all that is required and your business can start realizing the cost benefits
> and added features of this proven technology. Fibernetics is an operating
> competitive local exchange carrier(CLEC) that has connectivity into the
> heart of Bell Canada's fiber optic network with its own national
> infrastructure. Fibernetics voice and data network coupled with our broad
> range of PBX devices provides an all in one solution which is scalable,
> dependable and delivers significant savings to your bottom line. Fibernetics
> is regulated and approved by the Canadian Radio-television and
> Telecommunications Commission (CRTC). 
> 
> 
> We are now recruiting for the following:
> 
> *Technical Support Representative*
> The Technical Support Representative will be responsible for providing
> technical support to customers on the IP PBX office solution.
> 
> Responsibilities:
> ..	Answer Technical Support and Sales calls related to products and
> services
> ..	Investigate, Troubleshoot, and Resolve customer issues related to
> internet connections, networking, and IP PBX configurations
> ..	Escalating unresolved issues
> ..	Follow up with customers and clients to ensure product and service
> satisfaction
> 
> Essential Knowledge and Skills:
> ..	Working knowledge of Linux and Asterisk
> ..	In-Depth understanding of TCP/IP, DHCP, FTP, DNS, NTP, and IP Tables
> ..	Outstanding comprehension and communication skills
> ..	Excellent analytical skills and ability to take initiative and
> prioritize
> ..	Excellent MS Office skills
> ..	Extremely professional with excellent interpersonal, relationship,
> and communication skills
> ..	Ability to overcome resistance, and solve problems
> ..	Self-motivated and results oriented
> ..	Able to work independently and as team player
> 
> Qualifications:
> ..	2+ years experience in similar role
> ..	Previous employment with a telecommunications service provider
> considered an asset
> ..	Demonstrated troubleshooting and diagnostic skills
> ..	College or University degree, preferably in Computer Science or
> Engineering
> 
> Interested Applicants please forward resume and cover letter in confidence
> by eMail: careers at fibernetics.ca
> 
> 
> ----- End forwarded message -----
> 
> 
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