[kwlug-disc] Voip live transfer lead systems

L.D. Paniak ldpaniak at fourpisolutions.com
Tue Apr 14 19:35:58 EDT 2009


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Insurance Squared Inc. wrote:
> More of a general Voip type question - wondering if this is done, if it
> can be done, if it's a big job, little job, etc.
> I want to have a system that I can somehow populate with phone numbers -
> say a list of 10K.  The system calls each number with a message 'Press 1
> to reach a live person, press 2 to swear at the person who put your
> number in this system' and so on.  If the recipient presses 1, they are
> transferred to either the live operator, or if there are more than one,
> the next open live operator.  If all operators are busy, the system
> stops calling temporarily.
> Now putting aside the potential misuse of this system (it's not even
> Canada that uses this system), is this something that is easily done
> with Voip?  What's the universe look like to make this something that an
> independent non-tech could download and install on their own (like I
> think asterisk has a system in a box/on cd)?
> 
> I deal with a lot of americans who have systems like this, but the
> systems are controlled by large corps.  You have to tie yourself to the
> large corp to get access to their system.  I was thinking it would be
> nice to make something like this easily available (and free) for the
> independents, allow them to run their own system instead of tying them
> to a large corp to get to the technology.
> I'm betting it's relatively easy to setup using existing tools, so I
> could just build a 'how to' page with links, I suspect it's going to be
> unfeasible to have a 'click to download a bootable CD that does all this'.
> 
> -glenn
> 

I think this sort of setup exists almost out-of-the-box with Elastix and
the Call Center module.  Scroll down at this page:

http://www.elastix.org/index.php?option=com_content&task=view&id=15&Itemid=31

Trixbox Pro (non-free) can probably do it too.

The biggest problem I see for a large-scale call system is getting your
VOIP provider to sign off on it.  I have gotten calls from Unlimitel
when a client tried to get hockey tickets and had several office phones
with smoldering redial buttons.  I'm not sure what kind of arrangement
they would agree to, if any.  Les.net (another provider) has separate
provisions for call centers and other "high-volume" users and requires
you to call and discuss.
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