<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:10pt"><div>I am a member of the Board of Directors of Supportive Housing of Waterloo. Presently all of services are with Bell Canada. Roger's have also quoted on phone service for us. Our property manager is investigating other options.<br><br>My questions about Roger's phone service for this outfit are:<br>1. Reliability. Is the system VOIP? Is it reliable enough to replace the traditional land line from Bell? I have mucho problems with cable in my house, some channels don't come in clear etc.<br>2. 911 Calls. Any issues to be aware of again? As we are a supportive housing project, the phone could be our lifeline.<br>3. Will it work without power. My home phone on the land line still works if we have a power failure. Again, I'm thinking reliability etc.<br>4. We are also trying to get Rogers to drop in
cable access to the apartments at a reduced rate. Will this affect the phone system if we are successful? (Concern about traffic if it is VOIP?)<br>5. Once you sign up for contract, at the end of term, does the price suddenly jump? ie, the offer is for 2 years. In two years I'm hoping not to get a rude surprise.<br>I'm basically trying to understand if it is a good idea to switch. The savings being offered are significant. To me, however the key would be reliability and assurance of 911 service.<br><br>TIA,<br>Mike<br></div>
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