[kwlug-disc] The Empire (i.e. Bell) strikes back!

[B. S.]

As far as I know, Execulink is a Bell reseller. (Not to say in your case Execulink isn't receiving the handoff from Bell and routing elsewise, but I expect the wire between you and them is Bell's.)

Certainly they used to be when I got my DSL from them. Always got excellent support, and even they couldn't blame me for switching when the Bell lines just couldn't deliver. Always seemed to me Golden Triangle inculcated customer service into Execulink.

The (commercial) power issue is an issue regardless of the lines / provider.

People have cells. And presumably you have dedicated hot phones.

Callers seem to have amazing tolerance when you explain the power is out.

As long as your hot phone or a cell can get to the auto-attendant to explain you have a power outage, you should be good. Having Execulink have you on hot switch lines is useful too. (I may have the term wrong there - a prearranged ability to switch your lines to alternates, if only to an alternate auto-attendant where you can explain the power issue.)

If you have the above, and a few UPSes in strategic places to survive glitches (to your definition of 'glitch'), you've done all you can do ... sleep easy.


Course, with voip.ms and a modicum of someone with a cell data plan, you can just pop up to the web site for those lines, and change the DID to your pre-set up call forward to cell / voice mail message routing. (This actually argues for having a 'hot cell' sitting in a drawer somewhere - tagged to be auto-forwarded to in this alternate.)

The (voip.ms) android apps have been really cool. I've played with 1. and 2. below, but my phone is too old for 3.

1. 
https://play.google.com/store/apps/details?id=com.fireballgroup.voip.assistant

- dead, but useful.

2. 
https://play.google.com/store/apps/details?id=com.fireballgroup.voip.assistant.pro

- dead project, bugs/quirks, but the ability to click on a caller, filter, direct to hangup (pesky callers), is worth the couple $ it costs.

3. 
https://play.google.com/store/apps/details?id=com.pcability.voipconsole
(key $3, likely worth it, see 2.)
 
 


----- Original Message -----
> From: Paul Nijjar <paul_nijjar at yahoo.ca>
> To: KWLUG discussion <kwlug-disc at kwlug.org>
> Cc: 
> Sent: Saturday, May 16, 2015 6:21 PM
> Subject: Re: [kwlug-disc] The Empire (i.e. Bell) strikes back!
> 
> On Sat, May 16, 2015 at 09:16:31PM +0000, CrankyOldBugger wrote:
>> 
>>  So he asks, what am I using for phone, internet, etc.   I says a local
>>  provider (VMedia for the internet, Ooma for VoIP).  So he tells me that if
>>  the power goes out, I won't have phone service.  I said that I also 
> have
>>  cellphones.
> 
> It is interesting they are using this argument in their marketing
> script. It is something I worry about at work. Having said that, we
> have moved from Bell to Execulink for landlines and are pretty happy
> (both with the service and with reduced dependencies on The Empire). 
> 
> - Paul 
> 
> -- 
> http://pnijjar.freeshell.org
> 
> 
> 
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