[kwlug-disc] Moving away from Rogers Internet

[unsolicited]

Wonderful! Thank you for this, I meant to do the same but got 
sidetracked - but it was on my radar again. Very timely - thank you.

One question though, on Rogers cancellation / modem return.

 From my prior start, as you note, Rogers needs to be cancelled, for 
effect in at least 30 days. (The reseller needs a cancellation date to 
be able to kick in their processes.) Your note indicates you had Rogers 
internet up to the night before. At loss of internet switch to new modem 
and get on with your day.

So you still had the Rogers modem (gateway)? What was the time line 
surrounding modem return / the 30 days? And how did you return the modem 
- turn in to local Rogers Video the next day to get the pro-ration?


On 14-07-25 03:49 PM, Khalid Baheyeldin wrote:
> This is the continuation of the saga of getting rid of big name Rogers
> for a more reasonably priced and better featured internet ...
>
> So, before my Rogers contract was up, I called them, savouring the
> moment, and finally cancelled! Make sure that you give them a 1 month
> notice if you do that.
>
> Rogers offered me internet only (Hybrid Fibre 60, which "up to" 60Mbps
> download, 10Mbps upload, 120GB allowance) for $61.4 (taxes included).
> This has a fairly low cap, and I would be using much more every month,
> so it is not a viable option.
>
> Also, I need cable internet since it offers higher speeds than DSL,
> and it is what I have been using for over 10 years. DSL was out of the
> question.
>
> Initially, I was planning to go with Start
> http://www.start.ca/services/highspeed (enable Javascript to enter
> your postal code in order to see the cable plans). I did recommend
> them to friends, based on feedback from this group, as well as
> price/features, and they are working fine there, with VoIP and all.
>
> However, they have recently shuffled their plans, and in order to get
> 300 GB per month (above what I use with a safety margin), I have to go
> for a $65 plan. The plan below it is reasonably priced ($45), but has
> a limit of 200 GB only. Not practical!
>
> So, I ended up with VMedia (http://vmedia.ca) with their 30/5
> unlimited cable plan $50 a month (that is the month to month price, I
> thought I saw an option for $45 with an annual commitment, but can't
> find that on the site anymore).
>
> One advantage is that this list would be trying a new provider, so we
> get some first hand feedback and variety.
>
> You sign up online, and if you enter your Rogers cancellation date and
> reference number, you qualify for the transfer ($20) instead of $65
> for a regular install). No technician will visit. You connect the
> modem and that is it.
>
> I ordered the modem (Motorola DOCSIS 3.0 SB6141 $80 purchase and $15
> shipping). Yes, it can be gotten cheaper elsewhere, but there is no
> need upgrade the firmware or have other conflicts for saving $10 or
> $20. I'd rather have something that is guaranteed to work from them as
> long as it is a one time expense.
>
> So, total upfront costs: $20 (transfer)+ $80 (modem) + $15 (shipping) + tax.
>
> Total monthly cost: $50 plus tax month to month, no contract.
>
> Once you sign up, you get an initial order confirmation email.  Do not
> be surprised if you do not get any contact from them for 2 weeks or so
> afterwards. They are not ignoring you, so don't panic. They will email
> you with the tracking information for the modem that is being shipped
> to you. When you ask them something by email they respond in less than
> an hour.
>
> As with all cable resellers, they use part of Rogers' infrastructure.
>
> My switch date was July 24th. It was sometime around 6:15 am on the
> 25th (following day) that the switch happened. Basically, if you see
> the internet stop working, then you connect the cable modem supplied
> by VMedia and reboot the router so it picks a new external IP address,
> and that is it.
>
> As for speed it is close to advertized (30/5):
>
> To a Toronto Server (Teksavvy)
>
> Date: 2014-07-25 12:40 PM EDT
> Download: 29.11 Mb/s
> Upload: 4.87 Mb/s
> Ping: 18 ms
> Server: Toronto, ON ~ 100 km
>
> To a Kitchener Server (Netflash)
> Date: 2014-07-25 1:03 PM EDT
> Download: 28.25 Mb/s
> Upload: 5.03 Mb/s
> Ping: 30 ms
> Server: Kitchener, ON < 50 km
>
> Anecdotal: Some site feel "snappier" (less delay between request and
> response). Also for VoIP, the one person we called says there is less
> delay than with Rogers. But it is too early to say definitively.
>
> As for billing it is prorated for the balance of the first month, then
> by credit card at the beginning of each month.
>
> Hope this helps a few people looking for options ...
> --
> Khalid M. Baheyeldin
> 2bits.com, Inc.
> Fast Reliable Drupal
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