[kwlug-disc] Fw: [About KWLUG] Job Posting (Fibernetics)

Paul Nijjar paul_nijjar at yahoo.ca
Mon Feb 2 15:32:39 EST 2009


This may be of interest to PBX nerds.

- Paul

--- On Mon, 2/2/09, alittle at fibernetics.ca <alittle at fibernetics.ca> wrote:

> From: alittle at fibernetics.ca <alittle at fibernetics.ca>
> Subject: [About KWLUG] Job Posting
> To: kwlug-webform at weait.com, paul_nijjar at yahoo.ca
> Received: Monday, February 2, 2009, 3:14 PM
> Amanda Little sent a message using the contact form at
> http://kwlug.org/contact.
> 
> Hi there, my name is Amanda Little (alittle at fibernetics.ca,
> 519-489-6700
> ext. 637) and I would like to post the following job
> details to all KWLUG
> Members:
> 
> 
> Technical Support Representative with Fibernetics Corp.
> 
> Location: 30 Duke Street West, Kitchener ON
> Type: Regular, Fulltime
> Remuneration: To be negotiated
> 
> Contact: Director of Human Resources
> eMail: careers at fibernetics.ca
> URL: www.fibernetics.ca
> 
> The Technical Support Representative will be responsible
> for providing
> technical support to customers on the IP PBX office
> solution.
> 
> Responsibilities
> •	Answer Technical Support and Sales calls related to
> products and
> services
> •	Investigate, Troubleshoot, and Resolve customer issues
> related to
> internet connections, networking, and IP PBX configurations
> •	Escalating unresolved issues
> •	Follow up with customers and clients to ensure product
> and service
> satisfaction
> 
> 
> Essential Knowledge and Skills
> •	Working knowledge of Linux and Asterisk
> •	In-Depth understanding of TCP/IP, DHCP, FTP, DNS, NTP,
> and IP Tables
> •	Outstanding comprehension and communication skills
> •	Excellent analytical skills and ability to take
> initiative and
> prioritize
> •	Excellent MS Office skills
> •	Extremely professional with excellent interpersonal,
> relationship, and
> communication skills
> •	Ability to overcome resistance, and solve problems
> •	Self-motivated and results oriented
> •	Able to work independently and as team player
> 
> 
> Qualifications
> •	2+ years experience in similar role
> •	Previous employment with a telecommunications service
> provider
> considered an asset
> •	Demonstrated troubleshooting and diagnostic skills
> •	College or University degree, preferably in Computer
> Science or
> Engineering
> 
> 
> Interested Applicants please forward resume and cover
> letter in confidence
> by eMail.


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