[kwlug-disc] interesting piece on the power of open source
rarsa at yahoo.com
Wed Dec 2 12:44:14 EST 2009
--- On Wed, 12/2/09, Lori Paniak <ldpaniak at fourpisolutions.com> wrote:
> Does the average computer user ever call OEM/Windows for support? I
> thought they just called relative/neighbour/friend tech
I cannot speak for "all average computer users" only the ones I know.
Most call some kind of support when they have a problem or question. Actually in some cases that I've offered help, the response has been "I prefer to call support". The main reason: warranty.
In general, Dell got a lot of pressure to improve their consumer level desktop support. That tells me that people call.
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